Customer stories
Hotels like yours,
live on Innspire
Smart TV installs, Inncable sticks and casting, running in hotels from New York to Cannes — with the guest and revenue results to match.
Virgin Hotels
Virgin Hotels' brand-standard guest app, built on Innspire
Virgin Hotels built its guest app — Lucy — on Innspire, and made it the standard for every property it opens, not a one-off pilot. Guests use Lucy for mobile check-in, a digital key to their room, remote control of lighting and temperature, room service and marketplace ordering with personalized promotions, and a fully contactless checkout.
What started at Virgin Hotels Chicago, Dallas and Nashville became the brand's rollout playbook: each new property — Las Vegas, New Orleans, Edinburgh — launched on the same Lucy foundation Innspire built, rather than a rebuilt one-off app per hotel.
- $45K+
- Monthly in-room dining revenue
Innspire has done an amazing job with us, constantly working together on the strategy of Virgin Hotels. The integration with our Lucy app and guest journey has been seamless — and the results speak for themselves.
Park Terrace & Club Quarters
Casting and curated content in nearly 5,000 rooms
Club Quarters Hotels, including the Park Terrace Hotel overlooking Bryant Park, extended their work with Innspire across nearly 5,000 rooms. The stay runs on casting, curated content, mobile service ordering, and local city listings.
Features were shaped by guest behavior analytics: clearer casting menus, smart remote-control replacements, and local content feeds that stay current.
- ~5,000
- Rooms across the US and UK
- Cross-platform
- Apple and Android casting
- Guest-driven
- Yoga, local guides, smart remotes
At this scale, delivering a seamless and intuitive guest experience requires deep collaboration and smart, guest-first technology. We’re proud to work with Club Quarters and Park Terrace to make digital hospitality feel effortless — and personal.
Mondrian Cannes
Casting in all 75 rooms, smart TVs or not
Mondrian Cannes, the first Mondrian property in France, opened with in-room entertainment built by Innspire. Across all 75 guestrooms and suites it runs Innspire's IPTV, InnSmart, and Proxy Casting. Guests cast from Apple and Android devices, reach their streaming services, and see a fully branded TV interface, on Smart and non-Smart sets alike.
The same platform also handles mobile check-in and check-out, room-service ordering, guest requests, concierge services, and promotions, with room to add more to the guest journey over time.
We chose Innspire for its seamless connectivity, cross-platform casting capabilities, and adaptability. It was the best solution by far.
