Innspire and Club Quarters extend their partnership across nearly 5,000 rooms

Originally published on 17 July 2018. Names, products and figures are as they were then.

New York, USA (2018-07-17) – InnSpire, the innovative global leader in hotel technology, has announced an extended partnership with Club Quarters Hotels globally, as the major US hotel group has chosen to extend its cooperation with InnSpire for all of its nearly 5,000 rooms.

Club Quarters Hotels operate full-service hotels in prime city-centre locations, for business travellers and urban explorers, with a unique and highly advantageous membership programme for organisations whose employees travel to CQ locations.

The key benefit of the partnership between InnSpire and Club Quarters Hotels was the ability for the hotel guest to use InnSpire technology to improve the entertainment experience, increase access to hotel services, and ease the guest’s journey.

Using the InnSpire data analytics dashboards and learning from the market, both companies customised and improved the guest experience that Club Quarters Hotels offers. Together they developed an enhanced version of the InnSpire solution, adding specific areas and new features:

• Guests found it important to stay fit while travelling, so a virtual yoga programme was added.
• Guests preferred to use their own tablet or phone rather than a dedicated TV remote, so a special API was developed to connect the Club Quarters app with the InnSpire solution.
• Guests wanted to stay on top of local events around the hotels, so the marketing and promotions capabilities were elevated.
• Guests found the different kinds of streaming and casting confusing, with all their names and technologies, so InnSpire and Club Quarters combined them into simple menus that made the experience less technical, while supporting both iOS and Chromecast streaming without any extra app downloads.

The solution is easy for guests to use. From check-in, guests can use any mobile device to reach hotel services over the free hotel Wi-Fi, and because it is integrated into the Club Quarters app, they can access hotel amenities and services from anywhere in the hotel.

“We are delighted that Club Quarters continues to put their trust in InnSpire to meet their guest engagement needs,” says Dominic Locascio, Vice President Sales Americas at InnSpire. “Partnering so closely with a customer creates great benefits as you learn from one another. Club Quarters is really a pioneer in the use of technology throughout the guest experience, and we hope their choice of InnSpire is a testimony to the quality and simplicity of our solutions and to the popularity of the products and services InnSpire delivers.”